Remote Access
HelpWire
A professional remote access service providing secure, encrypted sessions with explicit user approval for IT support and system maintenance.
A professional remote access service providing secure, encrypted sessions with explicit user approval for IT support and system maintenance.
Remote access technology allows users to control and manage computers from a distance, making it essential for IT support, system maintenance, and remote work. HelpWire is a professional remote access service that provides secure, encrypted sessions with explicit user approval, ensuring both security and accountability.
HelpWire empowers businesses and home users with remote desktop control tools for Windows, macOS, and Linux. By enabling fast and efficient remote support, HelpWire eliminates the need for costly on-site visits, saving time and resources. Its features, including unattended access requests and controlled administrative privileges, ensure that sensitive operations are conducted safely and securely.
Features that make HelpWire a secure choice for remote access.
Access and control remote computers securely with encrypted connections.
End-to-end encryption protects all data transmitted during remote sessions.
Administrative access requires explicit client approval via User Account Control.
Works seamlessly on Windows, macOS, and Linux operating systems.
Reduces downtime and on-site support costs by enabling remote troubleshooting. IT teams can resolve issues quickly without traveling to the user's location.
System Requirements: Windows/macOS, Internet, two PCs or one VM
Navigate to the official HelpWire website to begin the registration process.
Register a new account with your email address and create a secure password.
Login to your account to access the HelpWire dashboard.
In the dashboard, navigate to App Center located below your profile.
Select the appropriate software version for your operating system to download the HelpWire Operator App.
Click Download to get the HelpWire Operator installer.
Open the downloaded executable file (helpwire_setup.exe).
In the installation dialog, select "I agree to the Terms of Service" and click Install.
Wait for the installation process to complete.
Click Finish when the installation is done. The Operator App is now ready to use!
Steps for the client to connect with the operator
Click the link provided by the Operator (example: https://www.helpwire.app/builds/?token=12345abcd...).
The link will redirect you to download the HelpWire Client application.
Launch the downloaded executable to open the Client App. You're now ready to receive remote support!
Objective: Demonstrate secure remote access from the operator's perspective
On the HelpWire web dashboard, click Add New Client.
Copy the generated link and provide it to the client.
Wait for the client to click the link, install the HelpWire Client, and launch the app.
Request Access and wait for the client to approve it.
Click Connect to access the client PC after approval.
In the popup dialog, select Open HelpWire Operator.
Wait for the connection to establish. You now have remote access to the client's desktop.
To perform administrative tasks, request Admin Access. The client must approve via User Account Control. Note: The operator cannot bypass this approval.
If the operator deletes the client, the HelpWire Client app will stop functioning. The client must request a new link to start a new session.
Steps for the client during a remote support session
Click the link provided by the operator to download the HelpWire Client.
The link redirects to download the HelpWire Client application.
Launch the executable to open the Client App.
Wait for the operator to request access to your computer.
Grant access when prompted by the HelpWire Client popup message. The operator can now assist you remotely!
Understanding how HelpWire implements the CIA security model.
HelpWire ensures confidentiality through end-to-end encryption of all remote sessions. Access requests require explicit client approval, preventing unauthorized users from viewing or controlling sensitive information.
The integrity of client systems is maintained because HelpWire allows only approved actions. Administrative access requires client consent via User Account Control, ensuring that operators cannot make unauthorized changes.
HelpWire enhances availability by enabling remote access anytime and anywhere, allowing operators to troubleshoot, support, or manage systems without physically being present. This ensures continuous operational support and reduces downtime.
| CIA Component | How HelpWire Implements It |
|---|---|
| Confidentiality | End-to-end encryption, client-approved access |
| Integrity | Controlled actions, mandatory approval for admin tasks |
| Availability | Remote access ensures timely support and operational continuity |